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All of our cookies are home-produced and processed in a kitchen that may process common food allergens such as tree nuts, peanuts, eggs, soy, wheat, and milk.
Signature Vanilla Cookie Ingredients:
Flour, butter, sugar, salt, eggs, vanilla
Royal Icing Ingredients:
Powdered sugar, meringue powder, corn syrup, water,
liquid-gel food colors
Satin Ice Fondant
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How do I place an order?Please complete the inquiry form on the website and make sure to check the calendar for available slots before submitting the form.
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How will I know if my order has been confirmed?Once you submit the form, please wait for an email response. You can expect to receive a reply within 24-72 hours. Remember to check your spam/junk folder if the email doesn't appear in your inbox, especially if my email is not saved in your contacts. If you haven't heard back after 72 hours, please feel free to contact me. I will provide details about my availability, and a preliminary quote, and ask questions about the order that may need further discussion. Once everything is confirmed, a non-refundable $20 deposit will be required to secure the date on my calendar.
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How far in advance can I place an order?I accept orders 1-3 months in advance. To secure a spot on the calendar, submit an order form as soon as possible. For large orders, reach out ahead of time. Orders placed within two weeks will incur a rush fee.
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How long will the cookies stay fresh?All standard-sized cookies are individually heat-sealed in clear cellophane bags to ensure freshness. They will remain fresh for about 2-3 weeks in the packaging. It is best to store the packaged cookies at room temperature, away from heat and sunlight. Please avoid refrigerating the cookies, as condensation can ruin the artwork. Your order will include a cookie care instruction card.
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Can I freeze the cookies?Yes, cookies can be frozen for up to 3 months. You can follow the steps in the cookie care instruction card.
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Are there any allergens in your recipe?My signature vanilla sugar cookies contain gluten, wheat, and eggs.
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Do you offer gluten-free or vegan cookie options?No, not at this time.
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How do I make a payment? Do you require a deposit?A non-refundable $20 deposit is required to secure your order on my calendar. For large orders, I require a 50% deposit. The payment details will be included in the invoice, which will be emailed to you in advance. I accept payments through Zelle.
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What is your cancellation policy?If you need to cancel your order for any reason, please notify me as soon as possible. I will do my best to accommodate a new date. If I am unable to reschedule your order and have not yet started on it, you will receive a full refund. No full refunds will be given if the cancellation is made within 2 weeks of the event date.
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Where do I pick up my order?Local pickup is available in Whitestone, New York (Queens). The exact address will be provided on the invoice. I will contact you a few days before the pickup date to arrange the pickup time.
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What if I miss my pickup time?Please be courteous and arrive on time for your pickup, as I will ensure that your order is ready by the pickup time. I understand that unforeseen circumstances can arise. If you find yourself in a situation that is out of your control, please communicate with me so that we can find a solution together.
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Do you deliver?Unfortunately, I do not offer delivery. You can use Uber or Lyft on the day of your pickup date.
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Do you offer shipping?Yes, I offer limited shipping via USPS Priority Mail or UPS Ground, depending on location and date. Currently, I can only ship cookies. Kindly provide the shipping address, so I can determine availability and shipping costs. Please be advised that once the cookies are shipped, I am NOT responsible for any poor handling, damages, or delays caused by the carrier.
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Do you take holiday orders? What do you offer?Absolutely! Every year, I hold a presale for most major holidays and school-related holidays. During the presale week, I accept a limited number of custom orders to prioritize holiday orders. I offer Mini Cookie Cards, Mini Packs, Single/Duo/Trio Gift Sets, Personalized Cookies, and DYO/PYO kits. The presale order form is typically posted a few weeks before the holiday. For updates on these special events, be sure to follow my Instagram.
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Can I repost/share your cookie photos?Sure, as long as you give credit and tag properly, EEMOKOOKI reserves the right to photograph all cookies produced and will use them for marketing, display, and promotions.
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